Q : Im allergic to coconut oil, can I subsitute coconut oil for something else?
A : E-mail us at firstname.lastname@example.org, for a custom order.
Q : How long will it take before my item(s) will be shipped?
A : Due to the handmade nature of our products, shipping time varies on orders according to the size of the order. Larger orders may take 3 -4 days before they are shipped. Smaller orders take up to 2-3 days before being shipped. Please keep in mind there may be other customers ahead of you, and all orders are made in the order of which they are placed.
Q : The website says free shipping on orders $50 and over, why am I still being charged for shipping.
A : Please ensure that your order total is at least $50 BEFORE shipping, if you are still having trouble please email us at email@example.com .
Q : Where can I purchase Urthly Kreations products ?
A : Our products can be purchased from the Urthy Kreations website, or picked up locally if you live in the Jackson,MS area.