Q : I am allergic to certain ingredients, can I substitute those ingredients for something else?
A : Yes, our ingredients are always available to be substituted upon request. Please contact us via email BEFORE making a purchase.
Q : How long will it take before my item(s) will be shipped?
A : Due to the handmade nature of our products, shipping time varies on orders according to the size of the order. Larger orders may take 3 -4 days before they are shipped. Smaller orders take up to 1-3 days before being shipped. Please keep in mind during sales orders may take longer to process & ship. Orders are NOT shipped until processing is complete. Please see our processing and shipping tab for more information on shipping time.
Q : The website says free shipping on orders $65 and over, why am I still being charged for shipping.
A : Please ensure that your order total is at least $65 BEFORE shipping, if you are still having trouble please email us at firstname.lastname@example.org .
Q : Where can I purchase Urthly Kreations products ?
A : Our products can be purchased from the Urthy Kreations website, or picked up locally if you live in the Jackson,MS area.
Q: I payed for expedited shipping and my package says it’s still in transit. When will my package be delivered?
A: After you have received your notification from URTHLY KREATIONS that your package has been shipped the package is no longer in our care, and YOU must settle all disputes with USPS.