After placing your Urthly Kreations order you will receive an e-mail stating that your order is being processed. Processing may take up 72 hours. Please allow 1-3 business days for your order to be processed. If your order is placed Saturday -Sunday it will began being processed on the next business day (Monday). If an order is placed on Friday,processing may take up to 3 business days (Friday,Monday,Tuesday).
Urthly Kreations products are handmade,and takes time. Please be patient by allowing us 2-4 days for order preparation (this is separate from processing) . We want to ensure we make your Urthly K. product(s) perfectly! Urthly Kreations thanks you for your patience!
Saturday, and Sunday are not considered business days. Please keep this in mind when ordering. Orders made on these days will not began being processed until MONDAY. No orders will be sent out until the order has been processed. Processing time may vary depending on your bank or cards security method.
* Processing means that a payment has been received for your order.
All orders are shipped via USPS and are automatically covered with insurance if lost or stolen.
Please allow 3-5 business days for shipping.
NO ORDER CAN BE SHIPPED UNTIL IT HAS BEEN PROCESSED.
Urthly Kreations is not responsible for any delays on the behalf of our mail carrier.
After your order has been processed shipping method/ shipping address is not able to be altered. Before completing your order please ensure that ALL informations is CORRECT, we are not able to change information after it is in our system. Urthly Kreations will NOT be held responsible for packages delivered to incorrect addresses provided by customer. If a package is lost or stolen YOU must file a claim with the USPS. You may request that a signature be required for a package to be left at your shipping address. This will be an additional $3.00 and is only available upon request. Urthly Kreations will NOT be held responsible for lost or stolen packages after they have left our hands.
For any questions regarding processing & shipping, e-mail us at firstname.lastname@example.org.