Due to health regulations, and our products being handmade, Urthly Kreations does not accept returns and all sales are final. If your product is defected, PLEASE CONTACT US WITHIN 48 HOURS by email at firstname.lastname@example.org with a copy of your receipt or proof of purchase, and a photo of the defected items . IF YOU DO NOT CONTACT URTHLY KREATIONS WITHING 48 HOURS OF RECEIVING YOUR PRODUCTS, NO ITEMTS WILL BE REPLACED. If you are not happy with a product due to personal preference ( not liking color, smell, texture) a refund WILL NOT be issued. If a product is defected (broken, cracked, spilled) on the behalf of Urthly Kreations you may be eligible for a product replacement. Urthly Kreations is will not be held responsible for damaged items, after they are in your care.